The company Jacodis operates the retail store “La Grande Epicerie” which takes care of your privacy and always acts in accordance with the provisions of Belgian and European laws applicable to privacy.

Regulation 2016/679, known as the General Data Protection Regulation (GDPR), is a European Union regulation that constitutes the reference text for the protection of personal data. It strengthens and unifies data protection for individuals within the European Union.

After four years of legislative negotiations, this regulation was definitively adopted by the European Parliament on April 14, 2016. Its provisions are directly applicable in all 28 Member States of the European Union as of May 25, 2018.

We encourage you to carefully review our Privacy Policy, as well as the terms and conditions specifically applicable to our various products and services. This Privacy Policy applies to all our customers and visitors to our websites.

By using our website or by using the products and services offered by our company or by participating in our actions, you expressly accept the way in which we collect and process personal data.

  1. Responsible for processing personal data

“Personal data” means any information concerning an identified or identifiable natural person (hereinafter “data“) as stipulated in the General Data Protection Regulation.

“Processing” shall mean any operation or set of operations concerning data or a set of data, whether or not carried out using automated processes, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, communication by transmission, dissemination or any other form of making available, alignment or interconnection, limitation, erasure or destruction of data.

The public limited company Jacodis SA, having its registered office at Chaussée De Waterloo, 1331 in 1180 Uccle and with company registration number BE 0459.273.026 is the entity responsible for processing your data (hereinafter referred to as “Jacodis”).

The data controller processes user data in a correct manner and may take appropriate security measures to prevent unauthorized access, disclosure, alteration or destruction of data.

Jacodis has a manager in charge of data protection, i.e. Jean-Marc Vanberghem. You can contact him for any question via e-mail address at: jmvb@grandeepicerie.be

However, in order to exercise your rights, we ask you to first make use of the possibilities provided for in Article 5.

  1. Security and Confidentiality

Jacodis undertakes to take all appropriate technical and organizational measures to protect the information and data collected from destruction, loss, unintentional modification, damage, accidental or unauthorized access or any other unauthorized processing of data.

To ensure this security, Jacodis uses, among other things, encryption of communication between the server and your computer, firewalls, antivirus analyses, access controls, logs, back-ups.

The number of employees who have access to your data is restricted and this access is only granted to the extent that it is necessary for the performance of their duties. If Jacodis works with subcontractors to carry out the various services and products it offers, it will make the necessary arrangements with these subcontractors to ensure the protection of your data.

In addition, we have integrated the necessary policies and procedures within our organization and have designated a data protection officer.

  1. Collection of personal data

Your data may be collected in a variety of ways, including when:

  • you fill out a form (online) ;
  • you take part in a contest or an action organized by Jacodis whether online or offline;
  • you use our products and services, whether online or offline;
  • you place an order or make purchases;
  • an order is validated and sent;
  • you subscribe to a “newsletter” or information letter;
  • you voluntarily submit your curriculum vitae;
  • you participate in surveys and polls, etc.

Jacodis may directly collect or obtain your data from third parties provided that you have given your consent to these third parties.

Jacodis collects the following categories of data:

  • administrative and contact data: this data allows us to identify you, to contact you or to perform the services you request. For example: name, age, address, telephone number, language, e-mail address, etc.
  • data on your purchasing behavior and data provided by the use of our products and services. We use this data, among other things, to provide you as a customer with a better and possibly more personalized experience and to be able to offer you specific or personalized offers and promotions.
  • data provided by third parties, such as family composition, address verification;
  • data that you provide directly to us when you file a complaint or contact us with specific questions.
  1. Data processing

Jacodis processes your data for specific and explicitly defined purposes and will not process your data in a way that is incompatible with these purposes. Jacodis may process your data for the following purposes:

  • To offer products and services and to optimize and improve the services we offer you.

This means that Jacodis can process your data to analyze, evaluate and improve its range of products and services. This includes: asking for feedback on our products and services, data we obtain from your contact with our customer service. We may use your data to inform you about our latest products, services, special or personalized offers that we think you might be interested in.

  • Compliance with our legal obligations.

In some cases, we have a legal obligation to retain certain data about you and/or to disclose it to authorities and/or courts, such as tax and accounting obligations and compulsory transfer of data in the context of a police or judicial investigation.

The legal basis on which we process your data is:

  • Your consent: e.g. for the sending of newsletters/newsletters;
  • A contract that you have concluded with Jacodis;
  • A legitimate interest of Jacodis after a thorough and thoughtful analysis of whether the fundamental rights and freedoms of the person concerned prevail;
  • Legal obligations (e.g. keeping accounts, compulsory identification of the user of a prepaid phone card) including all measures imposed by the competent authorities in the context of the fight against the Covid-19 pandemic (possible tracing, compulsory temperature taking, etc.).

In the context of the above-mentioned processing, Jacodis may contact you, for example to inform you of its products and services, for billing and administrative purposes. You can choose the manner in which the Jacodis may contact you:

  • By mail;
  • By SMS;
  • By post;
  • Via social media.

If you no longer wish to be contacted by Jacodis for commercial or advertising purposes, you can inform us by contacting us at the following addresses:

  • By mail: info@grandeepicerie.be
  • In writing to the following address Jacodis SA – Customer Service – Chaussée de Waterloo 1331, 1180 Brussels.

Jacodis will under no circumstances communicate the data collected to third parties except:

  • if you have given us your prior and express consent;
  • in cases determined by law;
  • we are required to do so by regulatory or legal process; or
  • at the request of the legislative or judicial authorities.

In addition, Jacodis can call on certain subcontractors such as ICT companies for the maintenance and operation of its websites. These subcontractors are not considered third parties. We ensure that these subcontractors manage your data in a secure, respectful and prudent manner in accordance with our instructions and that they do not, under any circumstances, submit them to third parties.

  1. Your Rights

As a customer, you always have specific rights that you can exercise regarding the processing of your data. Below you can find a description of these rights, including how you can exercise them. You always have the right to access and review your data by contacting us in writing or by e-mail to access your data in one of the following ways:

  • By mail: info@grandeepicerie.be
  • In writing to the following address Jacodis SA – Customer Service – Chaussée de Waterloo 1331, 1180 Brussels.

You always have the right to have inaccurate, incomplete, inappropriate or outdated data deleted or to have your data deleted.

  • By phone at Tel: 02/375.22.75
  • By mail: info@grandeepicerie.be
  • In writing to the following address Jacodis SA – Customer Service – Chaussée de Waterloo 1331, 1180 Brussels.

As a customer you have, in certain cases defined by law, the right to object to the processing of your data, to limit the processing of your data or to withdraw your previously granted authorization for a specific processing of your data. You can do this by contacting us in writing:

  • By mail: info@grandeepicerie.be
  • In writing to the following address Jacodis SA – Customer Service – Chaussée de Waterloo 1331, 1180 Brussels.

In exercising your right to limit or object to the treatment or to withdraw your consent, we ask you to clearly indicate which treatment(s) you object to or which consent you wish to withdraw.

If you wish to exercise your rights, we ask you to provide us with proof of your identity in order to prevent any unauthorized disclosure or use of your data. We therefore ask you to add a copy of the front of your identity card to your request. This copy will only be used by us to implement the rights you are exercising.

For the sake of completeness, we also inform you of your right to lodge a complaint with the Privacy Commission (commission@privacycommission.be) if Jacodis does not respond to your request for access to your data, if Jacodis refuses your request or if our response does not meet your expectations. You also have this right if you believe that the processing of your data by Jacodis is unlawful.

  1. Cookies and other technologies

You can visit our website without giving your personal data. However, the use of certain products (e.g. a contact form) entails by their nature an obligation to communicate certain personal data.

Our website uses “cookies”, i.e. small pieces of information that are stored by the browser on your computer, smartphone or tablet that allow us to record certain information about the users of our website (e.g. language, duration of your visit to the page, etc.). Cookies will be  used on our website to be able to offer you a better service by informing us for example of your language, by identifying you the next time you visit the website, … They help better adapt the website to your needs, preferences and convenience.

Cookies can also be used to make the content or advertising on a website more personalized. Cookies themselves cannot collect information stored on your computer, smartphone or tablet or your files.

a. What types of cookies do we use?

Our website uses the following types of cookies:

  • Essential cookies: are necessary to use the website and ensure secure identification. For example: navigation on the website, access to personal data;
  • Functional cookies: make the site easier to use and ensure a personalized browsing experience. These cookies are intended to store data to improve your experience on the website. For example: language, presentation preferences, and search you have entered in the past;
  • Performance cookies: collect data from visitors to improve the website. For example: visitors count, list of the most visited pages, click behavior (e.g. how long you visit the site, which pages you visited and when);
  • Advertising cookies: tailor ads and advertisements based on your browsing habits, demographics, and usage data. In this way, we can make our ads more effective and we can better align them with your interests;
  • Cookies for website analysis: for statistical purposes in order to adapt the website to the needs and interests of visitors and allow us to determine how often visitors visit our website, which pages cause problems, etc. This allows us to analyze Internet traffic in order to map usage behavior.

In this context, we use Google Analytics, a website analysis service provided by Google Inc. The information generated by the cookie about your use of the website is transferred to and stored by Google on their servers in the USA and elsewhere for the purpose of analyzing your use of the website.

These cookies store, among other things, the following information: the pages visited, the time spent on the site, the IP address, but also the materials that were clicked on and the scrolling of the pages clicked on.

  • Some cookies may be installed by third parties, such as Facebook, Twitter and Pinterest, under their own responsibility. In this case, we advise you to carefully read the privacy policies of these third parties.

  b. Cookie management

If you prefer, you can reject our cookies through your browser’s privacy settings. To do so, we recommend that you check the support site for your browser (https://support.google.com,  https://support.mozilla.org, https://support.microsoft.com/). If you prefer, you can refuse our cookies on your first visit or reject them via your browser settings. Go to “Tools”, “Internet Options”, “General”, “Browsing History”, “Delete”, “Delete Cookies”.

You can manage the acceptance of the use of cookies individually or globally for the sites you visit. You can also delete any cookies already installed on your computer or mobile device.

Please note that disabling cookies may result in our website no longer displaying properly.

  1. Log files

In addition to the recording of personal data by Jacodis as explained above, Jacodis may also record information when you visit the website in the form of log files that record activities on the websites (for example, your IP address and the date and time when you visited each page). This information is only collected for statistical purposes and to continually improve our website.

  1. Duration of storage

Jacodis will only keep your data for as long as we are obliged to do so by law or for as long as we can serve you in accordance with our privacy policy and the purposes for which they were collected. In this context, Jacodis will make an annual assessment. Of course, you always have the right to invoke your rights as explained above.

  1. Changes

Jacodis reserves the right to modify the “Privacy Policy” statement. This statement was last modified and revised on November 8, 2018. Contact details of the company and person in charge of processing: Company name: Jacodis S.A. Central and head office: Chaussée de Waterloo 1331 at 1180 Brussels (Uccle), Belgium.

Tel: 02 375 22 75

Fax: 02 375 77 67

E-mail: info@grandeepicerie.be

R.P.M. Brussels – VAT number: BE 0459.273.026 Website: http://www.grandeepicerie.be

Data Protection Manager: Jean-Marc Van Berghem E-mail: jmvb@grandeepicerie.be